GREEN SALON SUSTAINABILITY COACHING & STYLING
TERMS AND CONDITIONS
These Terms and Conditions, and any documents referred to herein, set out the terms and conditions which apply to: (i) all coaching, styling and other services provided by or on behalf of Green Salon to any individual; and (ii) any use of our website, https://greensalon.co.uk (“our website”). By using our website and engaging our consumer services, you agree to be bound by, and to comply with, these Terms and Conditions (the “Terms”). “You” or “you” refers to you as a user of our consumer services or as a user of our website. As used herein, “Services'' means our website and any other consumer service offered by Green Salon. Please note that these Terms do NOT apply to our B2B services.
These Terms are effective as of 1 May 2024.
Your attention is particularly drawn to Clause 2 (Eligibility) and Clause 24 (Limitation by liability).
If, for any reason whatsoever, you do not agree to these Terms or do not wish to be bound by them, you must not access or use our website or engage our Services.
1. Information about us
1.1. GREEN SALON LIMITED (hereinafter “Green Salon”, “we” , “our” and “us”) operate the Green Salon website (located at https://greensalon.co.uk/).
1.2. We are registered in England and Wales under company number 13185466 with our registered office at 3rd Floor, Hathaway House, Popes Drive, London, United Kingdom, N3 1QF.
1.3. To contact us, please get in touch via our contact telephone number, which is 07711 098 64 and/or our contact email address, which is [info@greensalon.co.uk].
2. Eligibility
2.1. In using our website or engaging our Services, you represent and warrant that you:
2.1.1. are 18 or older;
2.1.2. have the authority to and are of legal age in your jurisdiction to bind yourself to these Terms and form a binding contract with Green Salon;
2.1.3. will not use a false identity or provide false information when using our Services and all information provided will be true, accurate, current and complete; and
2.1.4. will only use our Services in a way compliant with local, national and international laws, rules and regulations and with all other Green Salon policies.
3. Our policies
3.1. In addition to these Terms, your use of our website is also governed by the following documents:
3.1.1. Our Privacy Policy (available at https://greensalon.co.uk/privacy-policy), which governs our use of your information. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third-parties, in what circumstances and for what reasons, and any other relevant information relating to our use and / or processing of your information and your rights in relation to your information.
3.1.2. Our Cookies Notice (available at https://greensalon.co.uk/cookies-policy) which governs our use of cookies and similar technologies on our website. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device or browser, and other relevant information relating to cookies, such as how to change your browser preferences and settings to accept or reject cookies.
3.2. By accessing and using our website and engaging our Services, you agree to be bound by the terms contained herein and acknowledge that we will process your information in accordance with our Privacy Policy and use cookies and similar technologies in accordance with our Cookies Notice .
4. Our Services
4.1. Green Salon is a platform which helps people and businesses lower their carbon footprint and find a more circular way of living and working.
4.2. Please note that in providing some of our Services, we may sometimes promote some brands on an affiliate and / or commission basis.
4.3. Notwithstanding the above, whenever we promote brands, we do it because they are good at what they do and they are environmentally-friendly in the way they do it. We only recommend brands that score over 50% on our sustainability criteria.
4.4. The terms “coaching” and “styling” as used herein cover sustainability coaching and sustainable styling
4.5. We offer the following services to consumers:
● Green coaching: Working with clients to make their homes and lives greener (e.g. by reducing carbon emissions, plastic use and pollutants);
● Sustainable styling: Working with individuals to hone their personal style and upcycle their wardrobe to enable then to reduce their clothes consumption ;
● Online and in-person workshops: Offering recommendations on how to make individuals’ homes and lifestyles more sustainable;
● Ratings Directory of sustainable brands: Providing a brand directory showing how sustainable certain brands are based on publicly available information; and
● Introductory Services: Referring clients to other companies with whom we have an agreement to offer their services on a commission basis.
● Your Smarter Greener Home: Offering recommendations to home-owners of specialists they can connect with to make their homes more energy efficient. Please see Clause 6 below to learn more about this service and how it is supplied.
5. Supply of Services
5.1. We agree to supply the Services to you and you agree to pay the Fee (as defined in Clause 7) for the same subject to these Terms.
5.2. To book a Service, clients must contact Green Salon via our website or by email to [info@greensalon.co.uk], as applicable.
5.3. For certain Services, the exact date and time of our supply of the Services will be agreed by both parties via email.
5.4. As part of our coaching and styling Services, we offer advice and recommendations on sustainable goods, services, products and actions on the understanding that it is up to the client whether they choose to act or not act on that advice, and any ramifications thereof (see Clause 24 regarding limits to our liability)
5.5. The Services provided by us are not to be construed as any form of therapy or treatment including, without limitation, psychotherapy.
6. Supply of Your Smarter Greener Home (“YSGH”) Service
6.1. We agree to supply the YSGH Service to you and you agree to pay the Fee (as defined in Clause 7) for the same subject to these Terms.
6.2. To book a YSGH Service, clients must schedule a phone call or home visit with Green Salon via our website or by email to [info@greensalon.co.uk], as applicable. Please note that these initial calls are paid in line with Clause 7 below.
6.3. As with our other Services, the exact date and time of our supply of the YSGH Service will be agreed by both parties.
6.4. As part of our YSGH Service, we offer advice and recommendations because we have reason to believe that the companies suggested are good at what they do (based on our direct experience and publicly available feedback), but it is up to the client whether they choose to act or not act on that advice, and any ramifications thereof (see Clause 24 regarding limits to our liability).
7. Fees
7.1. “Fee” means the sum payable by you to us for the Services.
7.2. Fees for our Services are quoted on our website or agreed over email.
7.3. We take all reasonable care to ensure that the Fees advertised on our website are correct, but we may sometimes need to adjust these. When this happens, we will inform you by e-mail and update our website.
8. Independent contractor status
8.1. Green Salon’s coaches and stylists are engaged by clients as independent contractors.
8.2. Nothing herein will be deemed or construed to create an employer-employee, joint venture, partnership or agency relationship between the clients and coaches / stylists for any purpose whatsoever.
9. Payments
9.1. Payment of any Fees via our website can be made by credit or debit card including Visa, MasterCard and American Express.
9.2. Where a Fee is agreed over email, Green Salon will issue an invoice, so that payment can be made.
9.3. For coaching and styling Services, payment of the Fee shall be made by card a minimum of 24 hours before the scheduled session time.
9.4. If the issuer of your payment card refuses to authorise payment to Green Salon, we will not be liable for any delay or non-delivery.
9.5. In making a payment for our Services, clients represent and warrant that they have the legal right to use the relevant payment method(s).
9.6. All Fees and applicable taxes, if any, are payable in UK GBP (£).
9.7. We take reasonable care to make our website and payment functionalities secure. All credit and debit card transactions are processed using a secure online payment gateway that encrypts your card details in a secure host environment.
9.8. We also take reasonable care to keep the details of your order and payment secure, but in the absence of negligence, we cannot be held liable for any loss you may suffer if a third-party procures unauthorised access to any data you provide when accessing or ordering from our website.
9.9. Where a client fails to pay us any Fees due, we reserve the right to:
9.9.1. suspend all or part of the Services until payment has been made in full;
9.9.2. charge clients interest on any overdue sum from the due date until payment of the overdue sum, whether before or after judgement; and
9.9.3. claim compensation for any reasonable debt recovery costs incurred by us from you should any action be undertaken to obtain settlement of the account.
9.10. Interest under Clause 9.9.2 above will accrue each day at 4% per annum above the Bank of England’s base rate, from time to time, but at 4% a year for any period when that base rate is below 0%.
10. Cancellations by clients
10.1. In the event you decide to cancel Services you have purchased, the Fee is not refundable (subject to your refund rights as set out in Clause 12 below).
11. Cancellations by us
11.1. We reserve the right to not process your order if:
11.1.1. we have insufficient staff or resources to deliver the Services you have ordered;
11.1.2. we do not provide Services to your area; or
11.1.3. one or more of the Services you ordered was listed at an incorrect price due to a typographical error.
11.2. If we do not process your order for the above reasons, we will notify you by e-mail and will refund any sum deducted by us from your credit or debit card as soon as possible and, in any event, within 14 days.
12. Rescheduling
12.1. Clients have the right to reschedule Services.
12.2. To reschedule, clients must contact Green Salon by sending an email to [info@greensalon.co.uk] no less than 24 hours in advance of the scheduled session time.
12.3. We will not be able to accommodate late rescheduling requests and the corresponding Fees will not be refunded.
12.4. In the event that you notify us that you wish to reschedule a Service, you acknowledge and agree that we cannot always guarantee to reschedule to your preferred date and time, but will endeavour to find a mutually agreeable slot.
12.5. In the event that you notify us that you wish to postpone a Service or session, you acknowledge and agree that you have up to 60 days, from the date of purchase, to use that Service or session.
12.6. In exceptional circumstances, where we need to reschedule a session for any reason, we will offer you a new date for the Services that is convenient for you and no additional Fee shall be payable by or to you. Alternatively, any Fees paid by you will be refunded.
13. Delays
13.1. If our performance of our obligations under these Terms is prevented or delayed by any act or omission of a client, its agents, subcontractors, consultants or employees, or any breach of the client’s obligations under these Terms, then, without prejudice to any other right or remedy we may have, we shall:
13.1.1. be allowed an extension of time to perform our obligations equal to the delay caused by the client; and
13.1.2. be entitled to charge the client an additional fee for the reduced time period in order to complete the work and / or for any additional resulting work (at Green Salon’s standard rates) and to recover any costs thereby caused.
14. Refund rights
14.1. If you have a complaint in regards to a Service you have received, please contact our Customer Service Team at info@greenhouse.co.uk in the first instance.
14.2. We ask that clients contact us within 24 hours of receipt of the Services and that they outline, in reasonable detail, their reason(s) for dissatisfaction.
14.3. If the Service has not been carried out with reasonable care and skill, we will investigate the matter and you may be entitled to a re-do or a refund.
14.4. Clients also have the right to change their mind about a purchase within 14 days of the day on which they enter into a contract with Green Salon. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
14.5. Where a refund is granted, the relevant party’s obligations shall be extinguished thereafter. Green Salon shall not be liable to provide the client with the Service and the client shall not be liable to pay the Fee.
14.6. Any refunds will be issued within 14 days of the date of the final determination of the issue. We refund clients by the method they have used for payment. We do not charge a fee for the refund.
14.7. For detailed information on consumers’ legal rights, please visit the Citizens Advice website at www.citizensadvice.org.uk.
15. Events outside our control
15.1. Green Salon, its coaches and stylists, will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations under a contract that is caused by any act or event beyond reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport (an “Event Outside Our Control”).
15.2. If an Event Outside Our Control takes place that affects the performance of our obligations, you will be contacted as soon as reasonably possible.
15.3. Our obligations will be suspended and the time for performance will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects delivery, a new delivery date will be arranged with you after the Event Outside Our Control is over.
15.4. If the delay is likely to be substantial, you can contact our Customer Service Team to receive a refund for any Services you have paid for in advance, but have not received.
16. Prohibited uses
16.1. You may use our website and Services only for lawful purposes and in accordance with these Terms. You agree not to use our Services:
16.1.1. in any way that violates any applicable local, national and international laws, rules and regulations;
16.1.2. for the purpose of exploiting, harming, or attempting to exploit or harm minors in to incite or encourage action that is, explicitly or implicitly: illegal, abusive, harassing, threatening, hateful, racist, derogatory, harmful to any reputation, pornographic, indecent, profane, obscene, or otherwise objectionable (including nudity);
16.1.3. to stalk, harass, threaten, or harm any third-party;
16.1.4. to conduct any unsolicited or unauthorised advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with or market to anyone any goods, services or business not authorised by us;
16.1.5. to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, as reasonably determined by us, may harm you or users of the Services, or expose them to liability; and
16.1.6. to submit to us any information which is considered ‘sensitive personal information’ (i.e information about you or any other person which reveals your or their racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or genetic data, biometric data, information which concerns your or their health, sex life or sexual orientation).
16.2. Additionally, you agree not to:
16.2.1. use the Services in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Services, including their ability to engage in real time activities through the Services;
16.2.2. use any robot, spider, or other automatic device, process, or means to access the Services for any purpose, including monitoring or copying any of the material on the Services;
16.2.3. use any manual process to monitor or copy any of the material on the Services, or for any other purpose not expressly authorised in these Terms, without our prior written consent; use any device, software, or routine that interferes with the proper working of the Services; introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful;
16.2.4. attempt to gain unauthorised access to, interfere with, damage, or disrupt any parts of the Services, the server on which the Services is stored, or any server, computer, or database connected to the Services; and
16.2.5. attack the Services via a denial-of-service attack or a distributed denial-of-service attack; and otherwise attempt to interfere with the proper working of the Services.
17. Links to third-party websites
17.1. Links to third-party websites or content may appear on our website from time to time. We are not responsible for the content of any websites accessible via any such link(s). All such content is outside of our control, and we do not represent or warrant that it is related to us or our website, suitable or appropriate for use or viewing, lawful or accurate.
17.2. We are not responsible for any data-processing activities carried out by any third-party website which is linked to from our website, and we disclaim any and all liability in respect of the same.
18. Links to our website
18.1. You may provide links to our website on other websites owned by you, only where doing so is in line with these Terms.
18.2. Whenever you post a link to our website on another website, you agree that you will do so in an appropriate manner, and not in any way that could cause any harm whatsoever to our business (including but not limited to where posting the link would be defamatory towards us or would misrepresent our business).
18.3. You must not post links to our website while suggesting any form of partnership and/or business relationship where none exists and, in any event, without having first obtained our prior written consent.
18.4. We may withdraw permission to link our website at any time. Any such withdrawal will be communicated to you in writing and you will be expected to immediately remove any links to our website.
19. Client warranties
19.1. Where you elect to purchase a Service, you acknowledge and warrant that:
19.1.1. you are responsible for your conduct, content, and communications with others while using our Services;
19.1.2. each Service is subject to Green Salon’s confirmation;
19.1.3. you will not record, capture, screenshot, use, publish, reproduce, distribute, display, post, or share any portion of any Service without prior explicit consent;
19.1.4. you will not disclose any personal, private, or sensitive information relating to a third-party;
19.1.5. you will cooperate with us as reasonably necessary in order to enable us to provide the Services (including communicating any concerns with our way of working);
19.1.6. you will notify us if you have any special requirements relating to the Services prior to us providing the Services;
19.1.7. you will be honest and open, so that our provision of the Services may be as effective as possible; and
19.1.8. Green Salon is not responsible or liable for any advice provided by coaches or stylists in any Service.
20. Our warranties
20.1. We acknowledge and warrant that:
20.1.1. we will provide the Services in accordance with these Terms and with reasonable care and skill;
20.1.2. anything you share with us is confidential; and
20.1.3. we will not disclose any information you share with us in any Service or session (unless we are required to do so by law or court order).
21. Availability of our website
21.1. We make no representations and provide no warranties that:
21.1.1. our website will be made available at any given time or from any geographical location;
21.1.2. your access to the website will be continuous or uninterrupted; or
21.1.3. the website will be accessible or optimised in all circumstances and on all browsers.
21.2. We reserve the right to suspend access to all or part of the website for any reason, including for business or operational reasons, including but not limited to maintenance, improving the appearance or functionality of the website or to resolve any issues that we become aware of. Whenever reasonably practicable to do so, we will provide you with prior notice of our intention to suspend access to our website for an extended period of time.
22. Contract termination
22.1. We have the right to suspend or terminate our contract with you and your use of any part of our Services, without notice, at any time including, but not limited to where you:
22.1.1. act in actual or suspected breach of these Terms;
22.1.2. act in a manner which, in our reasonable opinion, is detrimental to the reputation of Green Salon and not in the best interests of the other attendees at a Service session;
22.1.3. do not make any payment to us when it's due and you still don't make payment within [14] days of our reminding you that payment is due; and
22.1.4. do not, within a reasonable time, provide us with information, cooperation or access that we need to provide a Service to you.
22.2. Examples of behaviour which may lead to such termination include where you:
22.2.1. make racist, misogynistic or homophobic comments; or
22.2.2. are aggressive or make demeaning comments about other participants.
22.3. In the event that our contract with you is terminated, you will not be entitled to any refund.
23. Ownership of material on our website
23.1. All trade marks, service marks, trade names, logos, copyright and other intellectual property rights in our website and its content are either owned by us or licensed to us. All such rights are protected by intellectual property laws around the world, and all rights are reserved. Any use of the website and its contents, other than as specifically authorised herein, is strictly prohibited. Any rights not expressly granted herein are reserved by us.
23.2. The trade marks, service marks, trade names, logos and other branding owned by third parties and used or displayed on or via our website (collectively “Third Party Marks”) may be trademarks of their respective owners, who may or may not endorse or be affiliated with or connected with us. Except as expressly provided in these Terms, or in terms provided by the owner of a Third Party Mark, nothing in these Terms or on or via our website should be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any of our or any Third Party Marks that are used or displayed on the website, without the respective owner’s prior written permission, in each instance. All goodwill generated from the use of our trade marks will benefit us exclusively.
24. Limitation of liability
24.1. We do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
24.2. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the sum paid by you for the Services.
24.3. We will not be liable to any client for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with the use of our services including if the loss is:
24.3.1. Unexpected: It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it;
24.3.2. Caused by an Event Outside Our Control (as defined in Clause 14);
24.3.3. Avoidable: Something you could have avoided by taking reasonable action; or
24.3.4. A business loss: A loss you suffer in connection with your trade, business, craft or profession including, but not limited to:
a) loss of profits;
b) loss of business;
c) loss of revenue;
d) loss of or damage to goodwill;
e) loss of savings (whether anticipated or otherwise); and / or
f) any indirect, special or consequential loss or damage.
24.4. As a consumer user, please note that we only provide our website for domestic and private use. You agree not to use our website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
24.5. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.
25. Effective date
25.1. These Terms shall become effective between you and us as of the date you first accept or agree to these Terms or, if earlier, the date you first access or use the Services (collectively, the “Effective Date”) and shall remain in effect thereafter without expiration or termination.
26. Changes to these Terms and our policies
26.1. We may revise and update these Terms, our Privacy Policy and Cookies Notice , from time to time at our sole discretion.
26.2. All changes are effective immediately when we post them, and apply to all access to and use of our Services. If required by law, we will provide you with notice of any changes by posting a notice on the website and/or by posting an updated version of the relevant document with an updated effective date stated at the beginning.
26.3. Your continued use of our Services following the posting of revised versions of any of our policies means that you accept and agree to the changes.
26.4. You are expected to check this page from time to time, so you are aware of any changes.
27. Notices
27.1. For the purposes of these Terms, "in writing" will mean by email or by pre-paid post. If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can email us at [info@greensalon.co.uk]. If we have to contact you or give you notice in writing, we will do so by email or by pre-paid post to the address you provide to us in your order.
27.2. Any notice given by email shall be deemed served when despatched.
28. Waiver
28.1. A waiver of any right or remedy under these Terms or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy.
28.2. A failure or delay by a party to exercise any right or remedy provided under these Terms or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.
28.3. No single or partial exercise of any right or remedy provided under these Terms or by law shall prevent or restrict the further exercise of that or any other right or remedy.
29. Severability
29.1. If any provision of these Terms is found to be invalid or unenforceable, that provision will be deemed appropriately modified to give effect to the intent of the provision or, if modification is not possible, will be severed from these Terms and will not affect the enforceability of any other provision.
30. Entire agreement
30.1. These Terms, together with related our booking emails, constitute the entire agreement between the parties and shall exclude any other agreement, or understanding of any kind, whether oral or written, relating to the Services.
31. Governing law and dispute resolution
31.1. These Terms and any documents they refer to will be construed in accordance with and governed by English law.
31.2. For any dispute you have with Green Salon, you agree to first to contact Green Salon at [info@greensalon.co.uk] and to attempt to resolve the dispute with us informally. Our Customer Service Team will do our best to resolve any problems you have with us or our products.
31.3. You can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. e can claim against you in the courts of the country you live in.
32. Enforcing our rights
32.1. Failure of Green Salon to enforce any right or provision of these Terms will not prevent us from enforcing such right or provision in the future and will not be deemed to modify these Terms.
33. Other important terms
33.1. We may transfer our rights and obligations under a contract to another organisation. We will let you know if this happens in writing and will ensure that this does not affect your rights or our obligations under these Terms.
33.2. Consumers have legal rights in relation to services which must be provided with reasonable care and skill and certain products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
Entire Agreement
These Terms together with our booking confirmation constitute the entire agreement between the parties and shall exclude any other agreement, or understanding of any kind, whether oral or written, relating to the Services.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the English law and the parties hereby agree to submit to the exclusive jurisdiction of the English courts.